.UK Domain Name
Terms and Conditions for Esentra Ltd.
How To Contact Us
Please contact your account manager in the usual
way, or alternatively contact a member of our team using the details
Tel: +44 (0)20 8774 3090
Please contact us using one of the contact methods
above regarding issues relating to domain names between 9am and 5pm
Monday to Friday excluding bank holidays. Outside of those times we
recommend you email email@example.com.
We aim to respond to your contact within 3 business days and aim to
resolve any issues you have within 5 business days.
To Register A Domain Name
Please send an email to
firstname.lastname@example.org with details of
the domain name you wish to register and full contact details. A member
of our team will aim to make contact with you within 1 business day with
further instructions and with details of how to pay.
Reporting Abuse and Complaints
If you wish to raise a
complaint about abuse you have received (for example phishing scams,
spam emails etc), please contact us at
email@example.com with as much detail about the abuse. We will
investigate your complaint as soon as possible.
If you wish
to make a complaint about a service you have received, please submit an
email to us at firstname.lastname@example.org
including as much detail from the issue you have. We will acknowledge
your complaint within 3 business days and aim to resolve any issues
within 5 business days.
If you’re not happy with the initial outcome of
your complaint, then you are able to escalate your issue to Nominet (the
.uk registry) here
Nominet’s Terms and Conditions
When registering a domain name
with us you agree also to Nominet’s domain name registration Terms and
Domain Name Charges and Other Information
Domain names registered with Nominet (the .UK
registry) are £15 + VAT per annum.
Domain names registered with
another registry (for example .com) start from £25 + VAT per annum.
Registrations are made
initially for a minimum of a 2 year term.
All payments are handled via your existing credit
account. If you do not have a credit account set-up please contact us at
email@example.com for further
An invoice is only issued upon successful
registration of a domain name. All orders are non-refundable once
no termination charges, nor do we make any additional charges should you
wish to transfer your domain name to another provider.
Renewing Domain Names
All domains are renewed on a bi-annual basis, we
will send out reminder emails 90 days, 60 days, 30 days and 1 day before
expiry. We will send the emails to the email address on the account, it
is the registrant’s responsibility to make sure their contact details
are up to date. WE takes no responsibility if your domain renewal fails
due to your contact details being incorrect.
have explicitly requested ongoing automatic renewal, we will not renew a
domain name without a positive renewal confirmation from the registrant.
For those customers that
have explicitly requested the service, domains will be auto renewed 30
days in advance of the domain name expiring and will be billed upon
Expiring Domain Names
If you do not renew your domain before its
expiry date it will have all services we provide suspended and you will
have up to 30 days (protected period) after to renew the domain name at
the original renewal fee.
After 30 days your domain will be suspended and
will go into a 60 day grace period which you can still renew your domain
name but with an additional redemption fee of £100 + VAT. This must be
requested by email before the 80th day after your domain has expired,
after 90 days your domain will be cancelled and deleted from the
register and made available for resale through a third party registrar.
WE will not guarantee the renewal of a domain name.
In renewing this domain(s) you
are agreeing to the registrars and the registries terms and conditions.
Our terms and conditions can be found on your signed credit agreement.
Please contact us if you require an additional copy.